Refund Policy
Last Updated: August 22, 2025
At Borrow My Gennie!, we understand that plans change. Below is our refund policy designed to be transparent, fair, and simple.
1. Cancellation Refunds
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More than 24 hours before rental start:
✔️ Full refund issued to the original method of payment.
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Less than 24 hours before rental start:
❌ No refund. The booking is non-refundable due to scheduling and preparation time.
2. Missed Pickups / No-Shows
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If you’re not available during the scheduled delivery or pickup time, your booking is considered a no-show.
❌ No refund will be issued.
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If we cannot reach you within 1 hour of your scheduled time, the booking is considered forfeited.
3. Early Returns
Returning the generator before the scheduled end time does not qualify for a partial refund, as your time slot was reserved and made unavailable to others.
4. Delivery Fees
Delivery add-ons (Zone 1, 2, or 3) are non-refundable once the delivery is en route or has been completed.
5. Faulty Equipment or Issues
We test and maintain all equipment regularly.
If there’s an issue with the generator:
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Contact us immediately upon delivery or during use.
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If a confirmed equipment malfunction occurs, we may issue a partial or full refund at our discretion or offer a replacement unit, depending on availability.
6. How Refunds Are Issued
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Refunds will be processed to the original payment method within 5–7 business days.
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You will receive an email confirmation once the refund is initiated.
7. Need Help?
If you have questions or feel your situation qualifies for a refund exception, reach out to us: